Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days  for ready products and ca.10 days for Tailor Made Orders after receipt of payment are shipped via UPS,DHL or MHL (depending of wishes of our customer) with tracking . If you prefer delivery by another curier agent please contact us before choosing this. Whichever shipment choice you make, we will provide you the tracking number by email or SMS to track your package online.

If the goods are for a special appointment (like wedding,ccocktail etc.) we suggest you please think about the finishing and sending periodes.

If you prefer other currier service than in our system, please inform us before you order the item. Otherwise if you not other currier service which you work contracted with, so we suggest to send you the currier by MHL currier service,because they are usually reasonable in cost.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order.
Boxes are amply sized and your items are well-protected.

The currier costs are inclusive packaging costs. Unless otherwise stated,the items are folded carefully and reduced volume , so the goods will put in a normal medium-sized currier service bag. Herewith we reduce the currier costs.

Usually our products wrinkles,which would occur by this type of packaging, could be solved by a steam robot.

But if you wish the item in a box with hanger , please inform us before. Than we would speak the extra costs for this type of packaging with our currier service and will inform you about it.

If you find any seam or fabric defaults on our product after your receiving , please inform us within 7 days. Debending of your wishes we will either change the item with a new ithem or we will pay your money back.